Consumers are an important part of an economy. Their demands, their needs are very important for a firm or for a company. Without consumer there is no meaning of market and economy. In business consumer demand is the first determinant which influences firms profit and its goodwill. For a successful business consumer’s demands and need should be first priority otherwise they will lose consumer based market and which will ultimately leads to no profit gain.
Nowadays sellers and producers are involve their selves in unfair trade practices just to gain maximum profit. But just in order to earn profit they are ignoring their social responsibilities. Such types to sellers and producers who are practicing unfair trade mislead the consumer by misrepresenting their products or services. By doing this they not only show how irresponsible they are but also shows how unprofessional they are.
As these unfair trade practices and its providers are increasing day by day which leads the Indian government to establish consumer courts under consumer protection act 1986. Consumer courts are mainly India. These courts are special purpose courts which deal consumer grievances and disputes. Its main function is to protect consumer from unfair trade practices and to maintain fair trade practices by the sellers. They not only protect the consumers but also they make consumer aware about their rights.
Consumer protection act 1986, under which establishment of consumer courts is mandatory in every district, in every state and on a national level. The concept of consumer court is to provide speedy, simple and inexpensive redressal to consumer grievances. There are 3 types of commission which provides redressal to consumer
1. National Consumer Disputes Redressal Commission (NCDRC) it is a national level court which works on a national level and works for the whole country. It deals with the cases amounting more than 1 crore. There is only one national commission in India which is situated in Delhi.
2. State Consumer Disputes Redressal Commission (SCDRC) it is a state level court which works on a state level. And it deals with cases amounting 20 lakhs to 1 crore. In India every state has its own state commission which provides redressal to consumer grievances.
3. District Consumer Disputes Redressal Commission (DCDRC) it works on the district level and it deals with cases which are less than 20 lakhs. There are many district courts in India. Every district has its own consumer court.
The main objective of these courts is to maintain fair trade practices and provide some special privilege to consumers. The consumer can easily file complaint in these courts against the seller if they exploit and harass them. Process of filing complaint is not so complicated and any one can file against their grievances regarding unfair trade practices. These consumer courts will always give verdict in favor of consumers if they had proof for their harassment and exploitation.
If consumer is not satisfied with the decision of district court he can further appeal for, in state court and if he is not satisfied with verdict of state commission then he can further appeal of his/her grievances in National commission.
: Consumer court hierarchy travels from district to state and ultimately to national level consumer disputes redressal commission. As per official site for the consumer courts, India has a total of 604 district forums and 35 state commissions. The apex consumer forum has its administrative center at Janpath Bhawan, New Delhi.
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